My New Hobby
Now that I have been thrust into the engineer side of the pool - it means I don't have to deal with customers. EVER! Unless - they call me directly using the phone and the company directory. So now that I have a chip on my shoulder - this is my new hobby.
I let them talk and when they say something ridiculous like "Well it wasn't my fault - so whoever broke it is like losing connectivity or the system is crashing." I merely let the hairs on the back of my neck calm down. I press the mute button and talk to them as they should be talked to. I suggest doing this if anyone ever wants to tell someone off.
Just hit mute, and then say "Look fuck face. How bout I come over there and replace that Nerf Aero ball you have for a brain with a nice hot deuce from my ass?" Try it - you'll feel a ton better. I promise.