I Kan't SpellWhy America Loves Bookies My recent online conversation with Sportbook.com - trying to get your money out of them is like trying to paint a moving car. ~~~~~~~~~~~~~~~~~~~~~~ Please wait for a site operator to respond. You are currently customer 2 in queue. Thank you for your patience. Hello, my name is Benjamin Boyd. How may I help you today? Bret Holmes: Hi Benjamin Bret Holmes: I am trying to get sportsbook all the info they requested but I dont think we are on the same page Bret Holmes: I have faxed AND sent via email their required documents Bret Holmes: inlcuding a scanned image of my license Bret Holmes: i need to confirm that they received it Benjamin Boyd: How long ago did you send the ID via email Bret? Bret Holmes: yesterday and Friday Bret Holmes: wait Bret Holmes: yesterday Bret Holmes: but they have already responded that it is too dark -- Bret Holmes: i dont think they are looking at the scanned photo of the license Benjamin Boyd: I can see that now Bret. Let me go ahead and send this Id to the relevant department. You can rest assured that within the next 1-2 hours all the information will be cleared and you can feel free to request a withdrawal. Bret Holmes: okie dokie Bret Holmes: thanks for your help Bret Holmes: will i receive confirmation of that Bret Holmes: and to what account can I withdrawn it to? Benjamin Boyd: You're very welcome. Bret Holmes: it says debit card but I don't know what card I used to enter the funds and it was so long ago... Bret Holmes: and that card has been replaced possibly by a new number Benjamin Boyd: Once the process is done you will receive a confirmation email. Bret Holmes: ok Benjamin Boyd: Is there anything else I can assist you with? Bret Holmes: just the info about which debit card it would go to Bret Holmes: and how long that might take Benjamin Boyd: On any withdrawal, we will first attempt to credit back to your card any funds that you have recently charged to that card. The rest of your winnings will be sent using the method of your choice. Bret Holmes: ok Bret Holmes: all very confusing Bret Holmes: ill see how it goes i guess Benjamin Boyd: Bret. You can feel free to request your withdrawal now. Benjamin Boyd: The information is now cleared. Bret Holmes: hmm Bret Holmes: ok Bret Holmes: i still dont where the money is going Bret Holmes: thats my issue Bret Holmes: what account? Bret Holmes: and im not super kean on waiting 8 weeks for a check Benjamin Boyd: Unfortunately at the moment our processing time frame for checks is 4-8 weeks. However usually never take that long. Bret Holmes: I know Bret Holmes: i dont understand why this all has to be so difficult Bret Holmes: it really makes me want to choose another service - this is all so hard to withdraw money Benjamin Boyd: Since the UIGEA was passed almost 2 years ago, it has had varied success in clamping down on banking transactions involved with online gaming. Unfortunately, the easiest form of transactions to trace and tackle are paper checks sent out to you, our customer. As a result of this, all of our current check processors have found it increasingly difficult to get your checks to you. This is what has caused the delay with your current withdrawal request. Please remember that 4-8 weeks is our standard time frame for payment processing via check. So once again, I would like to apologize for this very unfortunate situation. You can expect an email from us within the week to fully update you regarding the situation. Bret Holmes: I know - thanks for the pasted form information for when someone asks "Why does this take so long Bret Holmes: and im sorry to give you a hard time Bret Holmes: do you have any more info on the debit card process? Bret Holmes: will you only put back in the amount I submitted? Bret Holmes: or the entire amount etc.. and then I have to wait for a check? Benjamin Boyd: If you choose the Debit Card option it will go directly to the card. However if it's the first time you will need to wait for a courier to receive your card. Bret Holmes: receive my card what? WHAT? Bret Holmes: you guys are sending me a debit card of some sort? Bret Holmes: lol Bret Holmes: im all confused now Benjamin Boyd: Sir at present we only offer checks. Debit card is an option that we have but at the moment is no longer availble. Bret Holmes: lol Bret Holmes: ok - you are talking like a crazy person. First it is and now it is not available? Who knows. Bret Holmes: so you are sending me a check... Benjamin Boyd: What was the method you selected for your check. Bret Holmes: i selected debit card Benjamin Boyd: I meant your payout request. Bret Holmes: debit card Bret Holmes: Debit Card ($150 min - $10,000 max) Bret Holmes: if its a check i guess that's fine Bret Holmes: but this isn't my first rodeo "Benjamin" - every time I try to cash out with you guys I get some rigamoral about how I have to prove I am who I am by having my doctor call you and then my mother and supplying you with blood samples. Benjamin Boyd: Have you received money via Debit Card in the past? Bret Holmes: no Bret Holmes: I have received a check Bret Holmes: Fuck it. Just send it by courier pigeon for all I care. Benjamin Boyd: Sir. I am entitled to end this conversation now. Bret Holmes: So I guess I'll just wait and see if I get my money. Cool. Thanks buddy. Benjamin Boyd: Sir are you calm now. Bret Holmes: Benny. I was never angry. I just want my money. Benjamin Boyd: Ok in that case the procedure is as follows: If you selected Debit Card. Then you will need to wait for a courier is sent with your debit card. Once you have successfully received our Debit Card the money will be transferred to your debit card within 2-3 days at the latest. Bret Holmes: lol - Bret Holmes: they are sending a courier to my address at home? Bret Holmes: this is insane Bret Holmes: ill just take a check Bret Holmes: can i change that Bret Holmes: can you help me with that... lol - I mean you are sending a courier ... and in this country we just say "mail" ... to my house with a debit card to get another debit card? This is totally fucking nuts. Benjamin Boyd: What do you want for me to do? Bret Holmes: well - if you send to a courier to my house i am not going to be there to meet him - because I have to work for a living. So - Ben - if you could possibly process all that info and come up witha solution that doesn't involve me having to go to the US embassy to fax along my DNA that would be awesome. Bret Holmes: so... I'll just take a check that will be sent to me sometime in May - Benjamin Boyd: There is no need to sign for that. Bret Holmes: lets just go with the check Benjamin Boyd: Check will be the same. Bret Holmes: the debit card sounds insane Bret Holmes: thanks for working through this with me Benjamin Boyd: Ok. I will forward the request to be sent as a check. Bret Holmes: ok thanks Bret Holmes: hopefully someone can send me some sort of confirmation of that Bret Holmes: that would be awesome Benjamin Boyd: Rest assured we will email you promptly as soon as possible Bret. Bret Holmes: thanks man Benjamin Boyd: You're very welcome. Benjamin Boyd: Is there anything else I can assist you with? Bret Holmes: not today - but I'm sure if I need the heart workout I'll hit you up again later.
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